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How We Handle Your Legal Rights and Data

When you open an account with mpo6000, we keep your personal information, payment history and account security at the centre of everything we do.

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mpo6000 How We Handle Your Legal Rights and Data
REACH US ANYTIME

Legal and Account Support Channels

Team online

Live Chat

Open the chat window in your account lobby (bottom right) or on this site. Our team responds to legal, privacy and account-access questions during all operating hours. Average response time is under five minutes.

Email Support

Send detailed requests about data access, account closure or policy questions to our support mailbox. Include your username and a description of your request. We reply within 24 hours on business days.

Account Settings

Visit Account > Security in your lobby to review login history, verify your phone number, update your email address, or request a data export. Changes take effect immediately after confirmation.

HOW WE PROTECT YOU

Data Security and Account Rights

Encryption and Login

Your account is protected by two-factor authentication; we verify every login attempt from a new device. Passwords are hashed and never stored in plain text. Login session tokens expire after 30 minutes of inactivity.

Payment Data Handling

We do not store full payment card numbers or bank account details. Only transaction IDs, amounts and dates are retained for deposit and withdrawal reconciliation. Payment processing is handled by certified third-party providers.

Cookie and Tracking Consent

When you first visit mpo6000.app, you see a consent banner. Essential cookies (login, session, fraud prevention) are required. Analytics and marketing cookies are optional; you can change your choices anytime in Account > Privacy Settings.

Data Retention and Deletion

We keep account data for the lifetime of your account plus seven years for legal and tax compliance. If you close your account, we anonymise your personal data within 30 days unless we are legally required to retain it. Request a data export anytime.

Account Closure and Right to Forget

Close your account instantly in Account > Settings > Close Account. Remaining balance is withdrawn to your registered payment method within 24 hours. After closure, we retain only transaction history for regulatory purposes; personal data is removed.

Contact for Data Requests

To request a copy of your data, ask about retention, or report a privacy concern, email us with your username and request. We respond with confirmation within two business days. All requests are logged and handled confidentially.

Legal and Privacy Frequently Asked

Click Forgot Password on the login page and verify your identity using the phone number or email on file. We send a reset link valid for two hours. If you cannot verify, contact live chat and our team will confirm your identity using your account details and recent deposits.

Yes. Visit Account > Privacy Settings and click Request Data Export. We compile and email you a complete file (CSV or PDF) of your personal details, deposits, withdrawals and game activity within five business days. The file is encrypted and sent to your registered email.

Personal information (name, phone, email, address) is deleted 30 days after closure. Transaction records are retained for seven years for tax and legal compliance. You can request early deletion of personal data; we honour this except where law requires us to retain the record.

Your DANA, OVO, GoPay and QRIS details are processed directly by the payment provider, not stored on our servers. We record only the transaction ID and final balance. Bank transfers follow the same protocol — we never see or store your full account number.

Contact live chat or email immediately and include the date and time of the suspicious activity. We lock your account, review the login history and payment activity, and help you secure it. If funds were taken, we investigate and work with the payment provider to recover them.

You can close your account instantly in Account > Settings. We delete your personal data within 30 days and anonymise transaction records. Legal and tax records are kept for seven years. We cannot delete the entire transaction history as we are required to retain it under local law.

Go to Account > Profile and edit your information. Changes to phone or email require verification via a code sent to your current number or email. Legal name changes require additional verification through live chat; we process these within two business days.

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